Refund policy

Everything in the Finding Flock store is printed to order, just for you. Because of that, we can't accept returns or exchanges for a change of mind or the wrong size — please check the size guide on each product page before you order.

Damaged, misprinted or wrong item? Email info@findingflock.com within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or refund you in full, whichever you prefer. You don't need to send the item back.

Lost package? If tracking hasn't updated for 10 business days, or it shows delivered and you can't find it, email us. If the carrier confirms it's lost, we'll reship at no charge.

Wrong address? Orders shipped to an address entered incorrectly at checkout can be reshipped at cost.

Cancellations. We can cancel an order within 12 hours of purchase, before it goes into production. After that it's already being printed.

Approved refunds go back to your original payment method; banks usually take 5–10 business days to show them.